I’m ready to roll out a text-only AI chatbot that can answer customer questions around the clock and live simultaneously on our website, our social channels (Facebook/Instagram Messenger), and our iOS/Android mobile app. The goal is fast, friendly first-line support with a smooth hand-off to human agents whenever needed. Here’s what I’ll provide: our full FAQ set, brand voice guidelines, API keys for Zendesk, and access to the staging environments for each platform. You pick the stack—Dialogflow CX, Rasa, Microsoft Bot Framework, or something comparable—as long as the final solution is cloud-hosted, GDPR-compliant, and easy for my team to update without touching code. Deliverables • A production-ready, text-based chatbot live on website, Messenger, and the React-Native app • Trained intent/entity model plus all training data in editable format • Webhooks or middleware that route escalations into Zendesk and feed basic usage analytics • Setup documentation and a short screen-share walkthrough Acceptance criteria: 90 % correct responses on the supplied FAQ set, hand-off to Zendesk in under two seconds, no console errors across platforms. If you need additional sample data or clarification on endpoints, just ask. I’m excited to see how you can push this bot beyond the usual boundaries.