I want a AI employee that can replace my best BDC. Better than podium and drivee. I want to deploy a single AI agent that becomes the first point of contact for my dealership on every channel customers already use—voice calls, website chat/SMS, and email. The goal is for this agent to greet prospects, answer their questions, book test-drive or service appointments, and handle day-to-day customer service without human intervention unless the inquiry is escalated. Core capabilities I need • Multimodal communication: the same agent must work over Voice, Text/SMS, and Email, preserving context when a customer switches among them. • Full customer-service coverage: technical support, sales inquiries, and general questions about our inventory, financing, or policies. • Appointment setting: real-time scheduling into our existing calendar so customers can lock in test drives or service slots. • Car information: pull accurate specs, pricing, and availability from our data source and present them conversationally. Technical notes I’m platform-agnostic as long as the final solution is reliable and easy for my team to update. If you already work with tools such as Twilio, Dialogflow, GPT-4, or similar voice AI frameworks, let me know how you’d connect them to our CRM and email server for seamless hand-off and logging. Acceptance criteria 1. A live demo showing the AI answering a sales question, a technical support question, and a general question across voice, SMS, and email. 2. Successful creation of a service appointment inside our calendar from each channel. 3. Admin dashboard or simple instructions so my staff can tweak FAQs and view transcripts. Deliver the code, setup documentation, and a brief knowledge-base template I can expand over time. I’m happy to answer clarifying questions and can provide API keys and sample data once we agree on the approach. This is the product. I am a long time car business expert. Make this something that I can sell to multiple dealerships. Thousands of repeat business to the one who recognizes the opportunity.