I need guidance and hands-on setup for an affordable (ideally free) system that will let my organisation handle our multi-level membership base smoothly. I’m still undecided between adopting an off-the-shelf CRM or orchestrating everything through a well-structured Google Sheet, so I expect your first task to be a brief comparison showing which route will cope best with our future growth and the features listed below. What must be in place: automated task flows that trigger on key member actions, a clear timeline of every interaction we have with each member, and reliable tracking of the different membership tiers. The interface doesn’t have to be reinvented, but I do want moderate customisation so the team sees only what it needs while preserving the familiar feel of the chosen platform. Deliverables you’ll hand over: • A documented recommendation of the platform (free CRM name or Google Sheet architecture) and why it fits our needs. • Full configuration or spreadsheet build, ready for real data. • At least three sample automation rules (e.g., onboarding email, renewal reminder, upgrade prompt) working end-to-end. • Simple user guide so my staff can add members, follow interactions, and tweak basic settings without you. If you leverage tools like HubSpot Free, Zoho CRM Free, Airtable, or a Google Workspace-driven solution, just make sure the final system respects the above requirements and costs us nothing in licence fees. I’d like to start next week and run a quick demo with live data before sign-off.