I’m ready to streamline two key touch-points on my site—customer inquiries & support tickets plus order processing & tracking—by wiring them into clean, reliable Zapier workflows. The foundations are in place, but I need a specialist who can jump in, configure the flows end-to-end, and keep them running smoothly while I focus on the business. Here’s what the engagement looks like from my side: • Map and build the required automations in Zapier, connecting our help-desk, e-commerce, CRM, and notification channels. • Stress-test every step, identify failures or bottlenecks, and patch them so agents and customers never notice a hiccup. • Tune the logic to match real-world edge cases (refunds, split shipments, escalations). • Produce concise, actionable reports that show throughput, error rates, and time saved. • Walk me—and a small team of agents—through the new flows so we can tweak or expand them in future without starting from scratch. A project is complete for me when: 1. Incoming tickets route automatically to the right queue with all needed context. 2. Order status updates trigger the correct customer notifications and internal alerts. 3. Dashboards confirm zero critical errors over a full business day of live traffic. 4. My team can demonstrate the process after a short training session. If you know Zapier inside out, enjoy troubleshooting, and can communicate findings clearly, let’s talk.