My goal is simple: every user should walk away feeling “sangat puas”—truly satisfied—after interacting with my brand. I need a specialist to examine the current customer journey, pinpoint friction points, and propose clear, actionable improvements. Scope of work • Perform a quick audit of existing touchpoints (site, support channels, messaging, or other areas you deem critical). • Summarize key pain points and missed opportunities in an easy-to-read report. • Provide a prioritized roadmap of fixes and enhancements, highlighting a few quick wins I can implement right away. • Recommend any tools, UX tweaks, or workflow changes that will have the biggest impact. Please outline your approach, share relevant experience, and give an estimated timeline. I’m eager to partner with someone who can translate insights into practical steps that boost overall satisfaction.