I’m looking for someone who can jump straight into my inbox and live-chat dashboard to handle all product-information questions that come in. Every reply needs to give customers a clear, detailed description of the item they’re asking about—specs, use cases, sizing, materials, anything that helps them make an informed decision. The writing style must stay formal and professional at all times, matching the tone of our existing help-center articles. You’ll log into our helpdesk (Zendesk) and chat widget (Intercom) during agreed hours, pick up new tickets, and craft responses that resolve the query in the first interaction whenever possible. If a question falls outside product info—order status or technical troubleshooting—you’ll tag it and escalate so it reaches the right team. I’ll provide brand guidelines, a product catalog, and sample approved answers; you’ll build on these to create consistent, accurate replies. Accuracy, speed, and a polished tone are critical, so I’ll review the first batch of messages together with you to confirm we’re on track before you handle the queue independently. Let me know about any similar support work you’ve done, the tools you’re comfortable with, and your typical response time so we can get started quickly.