I am running GLPI in production and need a specialist who can both stabilize the platform and extend its reporting capabilities. 1.first we have a bug which need to fix 2. we wanted to upgrade the GLPI (v10.0.18 to 11 ) 3. do customize couple of reports . Report required : using Meta dashboard • Tickets Created (weekly): • Tickets Resolved (weekly): • Backlog / Open Tickets: technician wise ticket list weekly Tickets per Analyst per Day: Normalizes volume by headcount