I want to replace our patch-work procedures with a single, structured job-logic system that mirrors the reality of a busy FM / construction firm. Today we juggle reactive call-outs, planned preventive visits, and ground-up build projects, yet every order still limps through spreadsheets and ad-hoc emails. I need a specialist who can map, configure, and deploy an end-to-end workflow that: • Captures work orders cleanly at intake and routes them to the right team without manual triage • Applies clear priorities, SLAs, approval gates, and escalation paths so nothing stalls • Lets engineers record labour, materials, photos, and notes onsite—once—then automatically turns that data into branded PDFs for reports and quotations This assignment is squarely about operational logic, not generic app or website design. Whichever platform or toolkit you favour, the final build must live comfortably in day-to-day FM / construction operations, handle all three order types we run (reactive maintenance, preventive maintenance, construction projects), and keep admin effort to an absolute minimum. Acceptance criteria – A documented workflow map showing each state, rule, and escalation – A functioning system (live or sandbox) that executes the map end to end – Automated PDF templates that pull the correct job fields every time – Training notes or a short handover call so my team can maintain the setup When you reply, include relevant past work, your experience with similar rollouts, and a concise project plan or proposal so I can see how you would phase the work. I’m ready to move quickly with the right partner.