Incoming messages on my mobile app must be answered quickly, clearly, and politely through the in-app chat console. I will provide a concise response playbook; whenever a question falls outside those guidelines, simply flag it so I can step in. What I value most is steady availability and a friendly, professional tone. Solid written English is essential, and being comfortable switching to Bahasa Indonesia when needed is a bonus. A stable internet connection and the discipline to stay logged in during our agreed hours round out the basic requirements. Deliverables • Real-time replies within the agreed window, using the mobile app’s native chat tool • Brief end-of-day summary listing any escalated or unresolved conversations If you’ve handled chat support for iOS, Android, or cross-platform apps before, mention your experience and typical response-time metrics. We can begin as soon as we lock in the schedule.