I run an online clothing store and need a dependable hand to keep conversations moving smoothly on WhatsApp and our website’s live-chat widget. For four hours each day you’ll sit in the virtual front-of-house, replying to every new customer message within two to five minutes, answering sizing or style questions, guiding shoppers through checkout, logging orders, and circling back within seven days to be sure each client is delighted. Clear, friendly writing in both English and French is essential, as is a professional tone that builds trust and nudges visitors toward a purchase. You’ll have product sheets, discount codes, and escalation contacts at your fingertips; strong personal organisation will help you juggle simultaneous chats without losing the thread. Deliverables • A daily export or transcript of all chats • A brief end-of-shift note summarising tickets handled, conversions achieved, and any issues flagged for follow-up Acceptance criteria • Average first-response time during your shift stays at or below five minutes • At least 95 % of assigned chats end in resolution or timely escalation the same day • Follow-up messages sent no later than day seven for every completed order Everything is remote, so your location is flexible as long as the agreed hours and response window are met. If you thrive on quick text conversations and enjoy helping shoppers find the perfect outfit, let’s talk details and get you plugged in next week.