I’m rolling out Zendesk as the central hub for customer support and want the platform to launch fully-formed—not as a vanilla install. The scope covers three pillars: a scalable ticketing system, a self-service knowledge base, and overall customer-support management. To make it stick, I also need Zendesk talking smoothly with our email-marketing tool, so contact data, tags, and campaign feedback loop back into support. This is an advanced build. Beyond branding colours and logos, I expect custom ticket forms, conditional fields, complex triggers and automations, role-based permissions, custom macros, SLA policies, and a Help Centre that feels native to our product. If you speak fluent Zendesk Admin Center, have scripted workflow recipes before, and know your way around API connections or apps for email marketing platforms (e.g. Mailchimp, Klaviyo, or similar), you’ll fit right in. Deliverables • Fully configured Zendesk instance with custom workflows, triggers, macros, and SLAs • Branded Help Centre with structured categories, articles, and search optimisation • Seamless integration to our chosen email-marketing platform, including field mapping and automated syncing • Admin & agent onboarding documentation plus a brief live hand-over session I’ll supply existing support processes, branding assets, and access credentials. Please bring your best practice playbooks, a clear implementation timeline, and examples of past advanced Zendesk builds.