I need reliable help managing the customer service inquiries that arrive through my website’s contact form. Each message requires a thoughtful follow-up that answers the visitor’s question, guides them to the next step, and leaves them feeling looked after. Here’s what I’m looking for: • Read each new inquiry, identify the core issue or request, and draft a concise follow-up response in clear, friendly English. • Tailor every reply to the sender—no canned scripts—while still reflecting our brand voice and policies. • Log key details (name, email, issue, date, your response) in my shared spreadsheet so we can track conversation history and spot recurring questions. • Flag any technical issues or urgent matters so I can step in quickly. • Suggest improvements to the response workflow or FAQ if you notice patterns. You should already be comfortable with typical customer-service tone, have excellent written English, and work efficiently in Gmail (or similar webmail), Google Sheets, and basic CRM tools. I’ll provide brand guidelines, previous replies to reference, and a short onboarding call to walk through our process. Turnaround time: ideally within 12 hours of each incoming message during weekdays. Let me know your availability and any experience handling website contact-form inquiries.