I need a dedicated freelancer who can take over day-to-day chat replies for my business so I can reduce overhead instead of hiring a full-time employee. The work is straightforward but crucial: respond quickly and courteously to incoming messages, follow simple escalation notes I will provide, and keep a short daily log so I can see what questions customers are asking most often. My main goal is to keep support costs low without sacrificing response speed or quality. If you already use tools such as WhatsApp Web, Instagram DM, Facebook Messenger, Freshdesk, or Zendesk, let me know—familiarity with any of those platforms will be a plus, though I’m open to other solutions you prefer. Please tell me: • the languages you comfortably write in (Bahasa Indonesia is essential, English a bonus), • your usual response time window, • any similar chat or customer-service work you’ve handled before. Once we agree on hours and access, I’ll hand over canned replies, FAQs, and escalation paths so you can get started right away and keep my customers happy while trimming overall staffing costs.