Project Title: WhatsApp Business Chatbot with Turkish E-commerce Integrations Job Type: Fixed-price project Budget: $8,000 - $12,000 USD Project Duration: 3-6 months Experience Level: Expert Project Description: We are a Turkish e-commerce company looking to build an AI-powered customer service chatbot primarily for WhatsApp, with future expansion to Facebook and Instagram. The bot must integrate with our existing e-commerce platforms. Core Requirements: 1. Primary Platform: · WhatsApp Business API chatbot (priority #1) 2. E-commerce Integrations: · Shopify (first phase) · Turkish e-commerce systems: Ticimax, Ideasoft, or Tsoft (at least one) · Future integrations: More Turkish platforms 3. Key Chatbot Features: · Order tracking by order number · Stock inquiry by product code/SKU · Shipping status (Turkish cargo companies: MNG, Aras, Yurtiçi Kargo) · Return/exchange request handling · Campaign/price inquiry · FAQ for customer service 4. Technical Requirements: · Natural Language Processing for Turkish language · Dialogflow or similar NLP engine · Webhook integration with e-commerce APIs · Admin dashboard for conversation monitoring · Analytics and reporting module Required Experience: ✅ Mandatory: · Previous WhatsApp Business API implementation experience · E-commerce chatbot development portfolio · Turkish language NLP processing experience · API integration expertise (RESTful APIs, webhooks) · Shopify integration experience ✅ Preferred: · Experience with Turkish e-commerce platforms (Ticimax, Ideasoft, Tsoft) · Knowledge of Turkish cargo company APIs · Multi-platform chatbot development (Facebook, Instagram) · Previous work with Turkish clients ✅ Nice to Have: · Experience with other messaging platforms (Telegram, etc.) · Knowledge of Turkish e-commerce regulations · Arabic or multi-language chatbot experience Project Milestones & Payment Schedule: Phase 1: Planning & Setup · Technical requirement analysis · WhatsApp Business API application assistance · Architecture planning Phase 2: MVP Development · Basic WhatsApp chatbot with Dialogflow · Shopify integration (order tracking, stock inquiry) · Turkish NLP training (minimum 100 intents) · Basic admin panel Phase 3: Turkish E-commerce Integration · Integration with one Turkish e-commerce system (Ticimax/Ideasoft/Tsoft) · Turkish cargo company API integration · Return/exchange module Phase 4: Advanced Features & Testing · Advanced analytics dashboard · Multi-language support preparation · Load testing and optimization · Documentation and training Phase 5: Launch & Support · Deployment assistance · 30-day post-launch support · Bug fixing period