I need a real-time chat module added to my existing mobile app so I can talk directly with customers from an admin dashboard. The core goal is streamlined customer support: incoming user messages should appear instantly inside the admin panel, and my team must be able to reply, tag, close, or escalate each conversation without leaving the interface. Key requirements • Seamless integration with the current iOS and Android builds (React Native and Flutter experience are both welcome). • Automated responses triggered by keywords, FAQs, and outside-office hours, with an easy way for me to edit the rules later. • Push notifications for both customers and admins when a new message arrives or when an automated reply is sent. • Secure authentication that respects the app’s existing login flow. • Lightweight back-end (Firebase, Socket.io, or comparable real-time service) that I can host on my current server stack. Deliverables 1. Mobile SDK or module plugged into the app’s codebase. 2. Web-based admin dashboard with conversation list, search, and message status. 3. Automated response rule builder and basic analytics (response times, resolution rate). 4. Setup documentation and a quick video walk-through so my team can manage the system without extra help. Acceptance criteria • Messages travel end-to-end in under two seconds on 4G. • Automated replies fire 100 % of the time when the condition is met. • No critical errors or crashes after a 48-hour test with 500 concurrent users. If you’ve built in-app chat or support bots before, your insights will be invaluable. I’m ready to start right away and can provide the current code repository as soon as we agree on the approach.