Job Title: Technical Project Coordinator — Odoo Implementation QA Overview: We are an IT/telecom company in the Caribbean managing an ongoing Odoo ERP implementation project for a retail client. We need a remote coordinator to sit between our client and our development team — triaging issues, ensuring quality before delivery, and keeping the project moving without requiring owner involvement. What You'll Do: • Receive tickets and bug reports from the client • Analyze and document each issue clearly before passing to the dev team • Monitor dev team responses and track resolution progress • Test and verify fixes before they go back to the client — you are the quality gate • Communicate clearly with the client when a fix is ready and verified • Flag anything that needs escalation to the project owner • Keep the ticket tracker (Odoo helpdesk) updated at all times What You Need: • Experience with Odoo (any version — ERP modules like POS, Accounting, Payroll a big plus) • Strong QA or testing mindset — you catch bugs others miss • Clear written English — client-facing communication matters • Experience managing tickets or working with a dev team in a support/PM capacity • Self-directed — you don't need hand-holding to stay on top of open items • Available to overlap with AST (Atlantic Standard Time, UTC-4) for at least 4 hours/day Nice to Have: • Background in IT project management or software QA • Familiarity with helpdesk workflows (Odoo, Freshdesk, Jira, etc.) • Experience with ERP implementations (especially Odoo 18/19) Engagement: • Part-time to start (10-20 hrs/week) • Remote / async-friendly • Fixed hourly or milestone-based — open to discussion Ongoing if it works out To Apply: Tell us about a time you caught a bug or issue that the dev team missed. What was it, and how did you handle it?