AI Agent Project: Service & Spares Coordinator Automation (RFQ → Quote → PO → Execution/Delivery → Documentation → LinkedIn) 1. Project Objective Develop an AI-driven Service & Spares Coordination Agent that manages complete enquiry handling for: • Marine Service Attendance (engineers, repairs, troubleshooting) • Marine Spare Parts Supply (procurement, freight, delivery) The agent will automate supplier coordination, quotation, order confirmation, execution tracking, documentation upload, and completion updates — while maintaining human approval control at critical stages. ⸻ 2. Scope of Work (End-to-End AI Responsibilities) ⸻ A. Enquiry Intake & Job Case Creation Trigger: Customer email received in mailbox AI actions: • Classify enquiry type: •Service Attendance •Spares Supply •Combined (Service + Spares) • Extract key fields: • Customer name • Vessel name + IMO • Location (Singapore anchorage / PSA / Jurong / Overseas) • Scope of work or Part requirement • Urgency & deadline • Attachments (photos, drawings, part list) • Create Job Code in customised software • Assign case owner (Service Coordinator) Status: NEW – Under Review ⸻ B. Decision Branch: Service vs Spares Workflow If enquiry = Service → Service Vendor Workflow If enquiry = Spares → Supply Vendor + Logistics Workflow If both → Run parallel workflows Module Purpose Email Intake Agent Enquiry classification + job creation Service Vendor Engine Service RFQ + attendance coordination Spares Procurement Engine Part sourcing + supplier quotes Logistics Costing Engine Freight + delivery planning Quote Builder Margin-based customer quotation PO Compliance Gate PO number + billing validation Execution Tracker Attendance/delivery monitoring Document Manager Upload service reports, invoices, PO Marketing Draft Agent LinkedIn completion post 8. Key Screens in Customised Software 1. Inbox Intake (Service/Spares toggle) 2. Job Case Dashboard 3. Service RFQ Tracker 4. Spares RFQ + Part Details 5. Quote Comparison (Service vs Supply) 6. Logistics & Freight Charges Screen 7. Customer Quote Generator 8. PO & Billing Upload 9. Supplier PO Placement 10. Execution & Delivery Tracker 11. Completion Docs Upload 12. Vendor Invoice Upload 13. LinkedIn Post Draft Screen ⸻ 9. KPIs for Service + Spares Agent • Quote issued within 6 hours • Supplier response rate • Discount achieved • On-time service attendance • On-time spares delivery • Documentation completion % • Variation approvals properly logged • LinkedIn posts created for completed jobs ⸻ Final Outcome This AI Agent will allow Shinpo to handle both: • Marine Service Jobs (engineers onboard) • Marine Spares Supply Jobs (procurement + delivery) with full coordination, compliance, speed, and recordkeeping inside your customised software.