I want to roll out an AI-driven chat system that takes over day-to-day customer support for my business. The assistant must: • Answer our most common FAQs with confidence • Help visitors in real-time live chat when their questions go beyond the basics • Create, route, and update support tickets until each issue is fully resolved The same experience has to be available on every touchpoint—our website, the social-media channels gathered under https://linktr.ee/luxorya, and our support email—so customers never feel a hand-off when they switch platforms. Here’s what I need from you: Deliverables 1. A production-ready chatbot embedded on the website (JavaScript snippet or similar). 2. Direct integration with Instagram, Facebook, and any other social DMs housed in the Linktree above, plus our main support email inbox. 3. Clearly mapped conversation flows, fallback handling, and escalation rules to a human agent. 4. An admin dashboard where my team can edit intents, view tickets, and pull chat transcripts. 5. Brief hand-over documentation and a one-hour walkthrough call. Acceptance Criteria • The bot answers at least 90 % of the current FAQ set correctly in testing. • Live chat transfers to a human happen in under 10 seconds when the bot flags “needs agent.” • New tickets sync to our help-desk platform with full conversation history. • All integrations run for 72 hours without errors before final sign-off. Feel free to build with Dialogflow, Rasa, Botpress, or another NLP framework—as long as it supports future expansion and gives us ownership of training data.