I need an experienced admin who can dedicate their time to managing our chat channels. Your core job will be to handle incoming messages, keep the conversation flowing smoothly, and flag any issues that need escalation. Because this is strictly an “admin”-type project, I am not looking for web development, graphic design, or full-scale digital marketing; the focus is chat administration. The role is tailored to an admin chat position, so previous experience moderating live chats, social media inboxes, or help-desk tools is highly appreciated. Key outcomes I expect: • Prompt, friendly, and accurate replies to all chat inquiries. • Clear daily summaries of common questions or issues. • Escalation of technical or sensitive matters to the right person on time. If you are responsive, detail-oriented, and comfortable working independently, let’s discuss how quickly you can start and the schedule you can commit to.