I run a busy operation and want to place the day-to-day organisation and customer interactions in capable hands so I can stay focused on growth. Here’s what you’ll be tackling for me: • Administrative tasks – high-accuracy data entry, proactive email management that keeps my inbox near-zero, and preparation of polished documents and reports. • Scheduling & calendar management – coordinating appointments, sending reminders, and resolving clashes before they reach me. • Customer support – answering inbound calls with a friendly tone, replying to support emails promptly, and handling live-chat queries so every customer feels heard. Confidence with common productivity tools (e.g., G-Suite or Office 365) and any mainstream help-desk/chat software will make this flow smoothly. Strong written English, clear phone etiquette, and an eye for detail are must-haves; I value concise updates and initiative. This is an ongoing role, so consistency matters more than speed alone. If you’re organised, tech-savvy, and comfortable switching between back-office work and front-line support, you’ll fit right in.