I run an online store that sells a wide range of household goods, and I want every visitor to feel heard while also finding clear, inviting information about each item. Your day will be split between two core tasks. First, you’ll sit inside our live-chat dashboard and answer incoming questions. Speed matters, but warmth matters more. Shoppers typically ask about stock, shipping, or basic product use; I expect short, friendly replies in natural-sounding Bahasa Indonesia that mirror my brand’s tone—ramah, cekatan, berprinsip. Second, you’ll craft new deskripsi produk for the household items we add each week. Each description should tell the shopper what the item does, why it’s useful in the home, and any standout features. Clarity beats fluff, but a dash of persuasive language is welcome. I prefer 120-150 words per item, formatted in simple paragraphs that are ready to paste into the store. Deliverables • Daily chat coverage for the agreed shift, with a brief end-of-day summary of resolved and escalated issues. • 20 fresh household-goods descriptions in the first week, then a steady flow as we add products. • All copy in clean .docx or Google Docs format, free of spelling errors, ready to publish. I currently use WhatsApp Web for chat and a Shopify backend for product entry; if you’re comfortable with similar tools, you’ll get up to speed fast. Let me know the earliest date you can start and how many hours per day you can commit so I can lock in the schedule.