I need someone to take over the live-chat window for my fashion and apparel store. Most messages revolve around sizing, fabric or styling advice, plus the occasional return or exchange request. When you reply, keep the tone neutral and balanced—polite, professional, and never too stiff. Here’s what the day-to-day looks like: you’ll log in from your Android device, keep the tab open, and answer questions as they land. A stable connection and quick reflexes are essential because I value fast, accurate responses above everything else. You’ll follow my step-by-step reply templates for product details, order adjustments and our return policy, but you’ll still need the patience and warmth to make each customer feel heard. Deliverables I expect: • Consistent, sub-minute response times during your shift • Accurate info on products, sizing, returns or exchanges in line with my guidelines • A brief end-of-shift note flagging unresolved issues or follow-ups I’m ready to onboard immediately, so if you have reliable internet, an Android phone and the mindset to stay friendly, patient and on-brand, let’s talk.