Siva V – Software Implementation Engineer As a Software Implementation Engineer, I bring a strong foundation in Freshservice, Freshdesk, and product implementation. My expertise lies in ensuring that clients receive efficient, seamless, and effective solutions. I am committed to delivering high-quality results by applying a comprehensive skill set that includes: • Requirement Gathering & System Design: Expertise in understanding client needs, translating them into clear system specifications, and designing solutions that align with business goals. • Test Case Creation & Automation: Skilled in developing detailed test cases, as well as configuring automation solutions to optimize workflows and improve operational efficiency. • Custom App Development: Proficient in leveraging development tools such as Postman and qTest for thorough API testing and custom app solutions tailored to client requirements. • Client Interaction & Project Management: I excel in maintaining strong client communication throughout the project lifecycle, ensuring alignment on deliverables and expectations. I manage SIT (System Integration Testing) and UAT (User Acceptance Testing) to guarantee flawless implementation and client satisfaction. • Debugging & Optimization: Adept at identifying issues and optimizing business processes to enhance performance, reliability, and user experience. Core Skills • Programming Languages: Python, JavaScript, HTML, CSS, Bootstrap, jQuery, Liquid JS • Frameworks & Technologies: Django • Tools & Platforms: Freshservice, Freshdesk, Postman, qTest • Project Management: Requirement gathering, system design, test case creation, and testing (SIT & UAT) • Soft Skills: Effective problem-solving, clear communication, client-focused interaction, team collaboration, and debugging Certifications • Problem Solving Masterclass (Udemy) • ChatGPT Prompt Writing: The Complete Guide (Udemy) • Postman: The Complete Guide (Udemy) • The Complete Communication Skills Masterclass for Life (Udemy)