✅ Your Required Features (Confirmed) 1. Web-based Dialer (No Phone Required) Agents log in from browser (Chrome) SIP/WebRTC calling Works with headset 2. Auto Dialing (Admin Controlled) Admin can: Upload leads (Excel / CSV) Start / Pause / Resume dialing Set dialing ratio (5 calls, 10 calls, gap timing) System dials automatically 3. Smart Call Connection Logic Calls go to customers ❌ If call is not picked → auto hangup / retry later ✅ If call is picked: Beep sound plays Call is instantly connected to available agent No agent time wasted on ringing 4. Agent Panel Agent login Shows: Call status (Connected / Waiting) Customer number Timer Agent only talks to answered calls Disposition after call: Interested Not Interested Call Back No Answer DND 5. Admin Panel Live dashboard: Online agents Calls in progress Picked calls Dropped calls Lead management Agent performance reports Call recordings access 6. Call Recording 100% call recording Stored on server Download / listen later Recording mapped with: Agent Lead Date & time How This System Works (Simple Flow) Admin uploads leads Admin clicks Start Dialing System starts calling numbers Customer picks call → Beep sound System connects call to free agent Call is recorded Agent submits disposition Admin can monitor everything live Technology Stack (Recommended) Calling / SIP Asterisk / FreeSWITCH SIP Provider (India / USA) Browser Calling WebRTC SIP.js / JsSIP Backend Node.js / Python REST APIs Frontend React / Vue Modern CRM-style UI Database MySQL / PostgreSQL Recording Server-side recording (WAV / MP3)