I’m looking for a seasoned email support professional who can jump straight into Zendesk and keep our customers happy when problems arise. The core of the role is handling issue-resolution and complaint tickets—everything from shipping mishaps to product defects—so a calm, empathetic tone and clear problem-solving logic are essential. Please bring at least two years of hands-on experience doing the same kind of work in a high-volume environment such as TaskUs or a comparable BPO. You should already feel at home inside Zendesk: creating and updating tickets, working with macros, tagging correctly for reporting, and escalating when policy requires it. What success looks like for me: • A steady first-response time that hits our agreed SLA • Thoughtful, human replies that turn upset users into satisfied advocates • Accurate internal notes so the rest of the team can pick up any case seamlessly If you’re confident you can own a daily queue, hit CSAT targets, and keep accurate Zendesk documentation without constant supervision, I’d love to hear how you’d approach our inbox and when you can start.