We are building ZenHelp, an AI-powered HR support chatbot designed to assist employees with common workplace queries. The chatbot will act as a virtual HR assistant, allowing employees to interact through chat and receive accurate answers related to payroll, attendance, leave, and other HR-related topics. The system should be designed as an API-based service so that it can integrate easily with our mobile application and internal systems. The objective of this project is to automate repetitive HR queries and reduce manual intervention from HR teams by providing employees with quick and reliable responses. Core Objective The AI chatbot should be able to: Understand employee queries written in natural language Identify the intent behind the query Retrieve relevant employee data from backend systems Generate clear and accurate responses based on the retrieved data Escalate unresolved issues when human intervention is required The system must rely on data-driven responses rather than assumptions. Key Functional Expectations Employee Query Handling Employees should be able to ask questions such as: “I did not receive my salary.” “Why is my salary amount lower this month?” “What are my paid days this month?” “What is my attendance for this week?” “Why was there a deduction in my salary?” The chatbot should analyze the query, retrieve the required data, and provide a clear explanation to the employee. Employee Identification The system should be capable of identifying the employee through authentication or a unique identifier. Employees must only be able to access their own information, and the chatbot should ensure that employee data is handled securely. Payroll Query Handling For payroll-related questions, the chatbot should: Retrieve payroll data for the relevant pay cycle Interpret the payroll components Provide a clear explanation of salary breakdown Explain deductions, paid days, and other salary-related factors Help employees understand reasons for salary differences or changes Attendance and Leave Queries The chatbot should be able to: Retrieve attendance records for employees Summarize attendance data for a selected time period Explain absences or missing punch records Provide clarity on leave balances and leave status Ticket Creation and Escalation If the chatbot cannot resolve an employee’s query or if the issue requires human intervention, the system should: Automatically create a support ticket Capture employee details and the query context Escalate the issue to the appropriate HR team Data Integration The chatbot must be capable of retrieving information from multiple backend data sources. These may include: Google Sheets Databases External APIs provided by our system The AI system should securely fetch the required data, process it, and use it to generate accurate responses for employees. The chatbot must not generate responses without verifying the relevant data source. Multilingual Interaction Employees may communicate in different languages. The chatbot should be capable of understanding and responding in the language used by the employee. Responses should be simple, clear, and easy to understand for employees with different levels of technical knowledge. Integration Requirements The chatbot should be built as an API-driven system that allows integration with: Mobile applications Internal HR systems External communication channels The system should provide API endpoints that allow external platforms to send employee queries and receive chatbot responses. Deliverables The final solution should include: An AI chatbot capable of handling HR-related employee queries Integration with data sources such as Google Sheets, databases, or APIs Query processing and response generation based on structured data Automatic ticket creation for unresolved issues API endpoints for integration with external platforms Additional Advantage Developers who already have experience building similar AI chatbot systems or HR support assistants will be preferred. If you already have an existing AI chatbot framework or module that can be adapted with minor customization to meet our requirements, this will be considered a strong advantage. Using an existing solution that can be efficiently integrated and adjusted to our workflow is acceptable, provided it meets the functional expectations and integrates properly with our system. Please mention in your proposal if you: Have previously built a similar AI chatbot Have an existing framework or module that can be adapted Can demonstrate a working prototype or similar implementation